Get Online Gambling Information Faster

16.04.2009, Advanced email management and live chat tools, guarantee rapid, accurate and personalized customer service.

This attitude is what is propelling the online gambling industry to realize bigger profits and a better experience for the participant. One of Ireland’s biggest bookmakers for example is reporting email response times of less than an hour to all customers, following the implementation of nGen a product from nGenera Customer Interaction Management. nGen Chat, or live chat assistance offers customers rapid and very personalized responses to any question. By employing nGen Chat, a single agent can hold up to six live sessions simultaneously handling customer queries in real time via the website. Last minute information, such as the odds for a horse race is now available immediately.

Matthew Haines, European Managing Director of nGenera CIM says, "The gaming and gambling market is fast-paced and highly competitive, so rapid and effective customer service is vital to maintain customer loyalty and minimise user frustration," "By taking advantage of customer interaction management tools, online operators can provide an exceptional service to customers across the channels of their choice."

IT Solutions Ltd which owns nGenera Customer Interaction Management is a privately owned company founded in 1989 has a proven track record for implementation of successful customer interaction projects in Ireland, the UK and mainland Europe. nGenera Customer Interaction Management is a global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies are moving to implement nGenera's programs and solutions.

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